Careers

Junior Account Manager

The Junior Account Manager oversees a limited portfolio of clients and is considered to be the primary relationship point. This position is also responsible for maintaining a friendly, professional demeanor while providing competent risk management and timely customer service at all times.

ESSENTIAL FUNCTIONS:

Ensure compliance with all internal controls and established policies and procedures. 

• Customer Service
  1. Be the main point of contact for the client
  2. Provide timely responses to all client requests
  3. Maintain positive and professional demeanor with clients at all times
• Account Management
  1. Review incoming schedules, invoices and supporting documents to ensure receivables purchased are appropriate according to policy. 
  2. Conduct timely verifications to ensure asset quality and proper documentation is maintained.
  3. Ensure all operating conditions set within policy and are adhered to and any exceptions to policies are approved. 
  4. Identify and anticipate client facility issues and proactively propose solutions as appropriate.
  5. Work with the client and the Credit Supervisor on any new debtor requests and ensure proper procedures regarding their credit approval are followed. 
  6. Participate fully in meetings. 
• Collections and Aging Review
  1. Review aging frequently to look for trends, credit issues, watch list items or any other items requiring follow up. 
  2. Report any red flag or watch list items quickly to management. 
  3. Ensure any potential dilution to collateral (charge-backs, disputes, shortages etc.) is managed, prepared for, and reviewed with management immediately.

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent required. 
• Minimum of 1 years’ experience in customer service.
• Experience in managing factoring client relationships including verification activity especially calls, reserve management, risk identification etc. preferred but not required.

KNOWLEDGE, SKILLS, & ABILITIES: 

• Strong communication skills and organizational skills are essential.
• Computer experience is a must, (i.e., Word, Excel and factoring software a plus)
• Commitment to outstanding customer service.
• Ability to work in a team environment and proactively contribute to positive environment.
• Ability to anticipate problem situations and propose solutions. 
• Able to work with little supervision in a fast-paced setting.
• Bilingual/Spanish highly desirable.

CERTIFICATIONS & LICENSES:

• Valid state issued driver’s license is required.
• Must be insurable in the state of Texas.  

PHYSICAL & MENTAL DEMANDS:

• Work is performed in a general office/banking environment. 
• Regularly required to use hands to finger, handle, or feel and reach with arms, walking, standing, hearing, talking, reading, writing, and carrying up to 10 lbs.
• Position requires sitting at a desk for extended periods of time.
• Attention to detail and mental concentration are necessary for accurately performing tasks, working in a stressful and fast-paced environment, and handling frequent interruptions.
• Willingness to adapt to frequently changing environment is required. 
• The noise level when performing this job is typically low to moderate.

Click here to apply!